Signing up for an account on our help portal can allow you to submit tickets without being prompted to provide your email address, track your tickets, and update your user profile to add additional contact information.
You may already have an account on our online help portal! Have you:
- Visited the Help Center and clicked to Submit a request
- Sent an email support request to our support email address
If you have done either of these things, you won't need to sign up, you'll just need to reset your password.
Sign Up
- Open your internet browser.
- Go to https://motilitysoftwarehelp.zendesk.com/ or https://help.motilitysoftware.com.
- Click the Sign Up link in the upper right. This will open a new screen.
- Click the Sign Up link at the bottom of the window. This will open a form where you can enter your Full name and email address.
- After entering your information, click the Sign up button.
- Go check your email! You will receive a welcome email message to verify your email address and give you a link to create a password.
- Click the Create a Password link in the email. This will open a new tab on your browser.
- When choosing a password, please keep the Password Requirements in mind.
- Click the Set Password button at the bottom of the window. This will set your password and open the online help portal with you logged in.
Reset Your Password
If you've forgotten your password or attempted to sign into the portal with an incorrect password several times, you will be directed to reset your password.
- Open your internet browser.
- Go to https://motilitysoftwarehelp.zendesk.com/ or https://help.motilitysoftware.com.
- Click the Forgot Password link below the password field. This will open a new screen.
- Enter your email address.
- Click the Submit button.
- You will receive an email with a link to allow you to reset your password. Click the Set A New Password link. This will open a new tab on your browser.
- On your browser, enter your new password. Please keep the Password Requirements in mind.
- Click the Change Password button.