MotilityAnywhere is a web-based platform, allowing you to work online. To ensure smooth operation, please refer to the steps below.
|
|
|
Google Chrome
We recommend using the Google Chrome browser for MotilityAnywhere. Download the Chrome browser.
Set Chrome as your Default Browser
Windows 10 or Earlier
- Select the Start
button, and then type Default apps.
- In the search results, select Default apps.
- Under Web browser, select the browser currently listed, and then select Google Chrome.
Windows 11
- Click the Start
button.
- Type Settings into the search screen and open.
- Select Apps.
- Click Default Apps.
- Locate your Chrome browser.
- Select “Set Default” towards the top right of the page.
Enable Popups
By default, Google Chrome disables pop-ups automatically in the browser. If you are having problems like, reports or forms won't open, or forms/reports won't print, this can happen when the popup blocker is stopping the MotilityAnywhere program from opening other windows.
On the Fly
If you just tried to print a report, you may see an icon on the right in the address bar at the top of the Chrome screen.
- Click over the icon. This will open a small window with options.
- Choose to allow popups for the MotilityAnywhere site.
- Click the done button. Now popups will be allowed for the site.
On a New Chrome Browser
- Open Google Chrome on your computer.
- Click ⋮. This three-dot menu icon is in the upper-right corner of the browser window.
- Click Settings. It's near the bottom of the menu and will open a new tab.
- Click Privacy and security. You'll see this next to a checkered shield on the left side of the page.
- Click Site settings. It's near the bottom of the "Privacy and security" section next to an icon of three sliders.
- Click Popups and redirects. You'll have to scroll to the bottom of the page to find this under the "Content" header.
- Click Add. You'll see this in the "Customized Behaviors" header under "Allowed to send pop-ups and use redirects."
- Enter your MotilityAnywhere URL.
- Click the Add button. You will now see pop-up windows from this site.
Set Default Printer
MotilityAnywhere uses your computer's default printer to print reports, invoices, and more. The Infinity program used your printers that were connected to our servers.
- Select the Windows Start button.
- Navigate to the Settings.
- Choose the Devices option.
- Select the Printers & Scanners option from the menu on the left.
- Scroll down the list of printers and uncheck the box to Let Windows Manage My Default Printer, if checked.
- Click over the printer you want to use. This will expand the section.
- Click the Manage button. This will open a screen with that printer's options.
- Choose the Set as Default button.
Clear Cache and Cookies
- Open Google Chrome on your computer.
- Click ⋮. This three-dot menu icon is in the upper-right corner of the browser window.
- Click Settings. It's near the bottom of the menu and will open a new tab.
- Click Privacy and security. You'll see this next to a checkered shield on the left side of the page.
- Click Clear Browsing Data. It's toward the top of the "Privacy and security" section next to an icon of a trash can.
This will open the clear browser data window.
- Check the boxes next to "Cookies and other site data" and "Cached images and files".
- Click Clear data.
Run Speed Test
If you are noticing a lag or slowness when using MotilityAnywhere, we recommend running a speed test to ensure that your internet speed meets or exceeds our minimum recommended internet speeds.
- Open a new tab on your Chrome browser.
- Type "internet speed test" without quotes into the search bar.
- Click the Enter key to get results.
- At the top of the results list should show the Measurement Lab speed test. Click the Run Speed Test button to start the test.
- Once the test is complete, your internet speed will show.