Users with the “[INVOICING] Allowed To Re-Open Cashed Out Invoices” permission are able to reopen cashed out parts or service invoice to make changes or corrections.
If any changes are made to the price of the ticket upon re-closing, you will notice a change to the accounting transactions. You will see a reversal for the original transaction, then a new transaction. Any changes to the invoice that cause the amounts to be calculated differently will result in the difference being sent to the invoice’s entity’s default AR account. If the parts ticket was for a cash customer, the difference is applied to the dealership’s default AR account.